Summary:IT with teams and manages time efficiently. Versatile,

Summary:IT Technical Support beginner pursuing a Bachelor’s in Computer Engineering and acquiring a CompTIA A+ certification. Sufficiently knowledgeable in MS OS, Mac OS, and Microsoft Office programs. Works well with teams and manages time efficiently. Versatile, professional, with strong people and research skills.Professional Skills:Customer service & Complaint handling:                                                                      Intermediate            IT Troubleshooting & Problem diagnosis:                                                                     Intermediate                                                                   Hardware Configuration, Software Installation, & LAN Connectivity:                        Intermediate                   Microsoft Office (Word, Excel, Spreadsheet, PowerPoint etc.):                                    AdvancedEducation:Louisiana Tech University                                                                                                                        B.S. Computer Engineering, Graduating                                                                                       May 2020Pursuing CompTIA A+ cert. to further education. West Jefferson High School                                                                                                           High School, Graduated                                                                                                                 May 2014AFJROTC (Top 5)700+ Hours of Community Service (earned Presidential Volunteer award 3x)Sons of Union Veterans of the Civil War Award (demonstrated a high degree of academic performance and leadership.) The University of Texas at San Antonio Summer Leadership School                                               Leadership School, Graduated                                                                                                        July 2011Gained skills such as leadership, teamwork, communication, and time management through rigorous drills and tasks.Employment History:Magnolia Enterprise                                                                                                                                Sales Associate                                                                                                     June 2016 – July 2016Assisted customers with purchases. Restocked and kept inventory.AFJROTC LA-063                                                                                                                                Public Affairs Group Vice & Commander                                                     August 2012 – December 2013 Led projects with a team of 100+ members. Delegated tasks to meet Corps goals (raising $30,000+ through fundraising and training the next level of cadets in future IT vision). Refreshed & maintained the integrity of all Tech such as desktops and servers. Designed the website.

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